Reliable Generator Maintenance & Service in the Capital Region – Keep Your Backup Power Ready
Protect your investment and ensure system readiness with factory trained experts and comprehensive maintenance plans from the Capital Region’s #1 Volume Generac Dealer.
Why Generator Maintenance Matters
Just like your car or truck, your backup generator is a critical investment that needs regular care to perform when you need it most. At Ambrose Electric, we’ve been protecting Capital Region families for over 40 years with expert maintenance that prevents costly repairs and ensures your system is ready for any outage.
Proactive maintenance delivers:
- Long Term Savings – Catch small issues before they become expensive emergency repairs
- System Reliability – Regular testing and adjustments ensure your generator starts every time
- Warranty Protection – Annual maintenance by Certified Canter Technicians is required to keep your FREE 12 year Power Plus Warranty active
- Peace of Mind – Know your family is protected through Capital Region’s unpredictable weather
Our factory trained technicians provide comprehensive maintenance for the full line of Generac residential and commercial generators, including Guardian Series and Quietsource Series units.
Explore Our Comprehensive Generator Service Memberships
Ambrose Electric offers flexible maintenance plans designed to keep your Generac generator in peak condition year after year. Whether you need essential annual service or comprehensive coverage with priority response, we have a plan that fits your needs
Our Service Plans Include:
Annual Maintenance Service for Air Cooled Generators
- Complete system inspection and testing
- Oil and filter changes
- Battery testing and connections check
- Spark plug replacement and air filter service
- Engine oil system inspection
- Thorough testing to ensure system readiness
Semi-Annual Service for Liquid Cooled Generators
- All services included in annual maintenance
- More frequent inspections for commercial grade units
- Priority scheduling for critical business systems
- Extended system diagnostics
All Maintenance Plans Feature:
- Service by factory trained technicians—never subcontractors
- Parts from our fully stocked warehouse—no long waits
- Specialized service fleet equipped for immediate repairs
- 24/7 emergency service with live phone support
- Detailed service reports and recommendations
IMPORTANT: Annual maintenance by a Certified Canter Technician is required to keep your FREE 12 year Power Plus Warranty ($1,499 value) active. This warranty covers labor, travel, parts, and major components on all Generac air cooled units.
Why Trust Ambrose Electric with Your Generator Service?
As the Capital Region’s #1 Volume Generac Dealer and a Generac PowerPro Prestige Dealer (the highest status available), Ambrose Electric brings unmatched expertise to every service call. Here’s what sets us apart:
Factory Trained Expertise
- Licensed Professionals – Over 40 years as a licensed electrical contractor
- Factory Trained Technicians – Every technician is certified by Generac, never subcontractors
- 100% Generator Focused – Our entire business is dedicated to generator sales and service
- Generac Exclusive – We specialize in the full line of Generac Guardian and Quietsource generators (8kW to 150kW residential and commercial)
Unmatched Preparedness
- Fully Stocked Parts Warehouse – No waiting weeks for parts to arrive
- Specialized Service Fleet – Vehicles equipped with tools and common parts for same day repairs
- 5,000+ Local Installations – Deep experience with Capital Region conditions and requirements
True 24/7 Emergency Support
- Live Phone Support – Real people answer your calls, no automated systems or holds
- Emergency Service Available – When your power is out, we’re there
- Fastest Response – Our local presence means we get to you quickly
Award Winning Service
- 1 Rated Generac Dealer – 11 years in a row
- Excellence in Customer Service Award
- Factory Authorized Service Provider
- Certified Installation Specialists
What’s Included in Your Annual Generator Service?
Our comprehensive maintenance visits follow manufacturer guidelines and include thorough assessments to catch potential issues before they become problems:
Complete System Inspection
- Cleaning inside and outside the unit
- Check and adjust fuel pressure and voltage
- Change engine oil and replace oil filter
- Replace spark plugs and air filter
- Inspect and adjust belts, hose clamps, and fuel supply connections
- Examine exhaust manifold bolts for proper torque
Critical Component Testing
- Inspect fuel system and check for leaks
- Adjust as needed for optimal operation
- Test battery voltage, water level, alternator voltage, and generator output voltage and frequency
- Check valve clearances
- Inspect for leaks in cooling system and engine oil system
Electrical & Mechanical Inspection
- Inspect connections for terminations, corrosion, and water infiltration
- Ensure all electrical and mechanical enclosure openings are unobstructed
- Check battery charger operation
- Simulate a temporary power loss and observe proper orientation (generator start, power transfer, load acceptance, and shutdown)
- Check and adjust engine exerciser circuits
Final Testing & Documentation
- Thorough end to end system testing to ensure readiness
- Simulated power outage to verify automatic operation
- Detailed service report with recommendations
- Parts replacement documentation for warranty records
Remote Monitoring for Unmatched Peace of Mind
Modern Generac generators can be equipped with Mobile Link remote monitoring technology, allowing you to check your generator’s status from anywhere using your smartphone or computer.
Benefits of Remote Monitoring:
- Real Time Alerts – Receive notifications about your generator’s status, maintenance needs, or issues
- Faster Resolutions – Our technicians can review specific fault codes remotely, saving time and reducing diagnostic costs
- 24/7 System Monitoring – Know your system is in working order even when you’re away
- Maintenance Reminders – Never miss a service appointment with automatic notifications
Ask your service technician about adding Mobile Link monitoring to your Generac system.
We Service the Full Line of Generac Generators
Ambrose Electric is a Generac exclusive dealer and service provider. We specialize in maintaining and repairing:
Generac Guardian Series
- 8kW through 28kW air cooled whole home generators
- The nation’s most popular residential backup power solution
- Expert service for all Guardian models
Generac Quietsource Series
- 36kW through 150kW liquid cooled generators
- Residential and commercial applications
- Advanced diagnostics and specialized service
Complete Generac Ecosystem
- Transfer switches and load management
- Mobile Link remote monitoring
- Whole house surge protection
- Extended warranty programs
Whether your generator was installed by Ambrose Electric or another dealer, our factory trained technicians have the expertise and parts inventory to service your Generac system properly.
Recognized for Outstanding Generator Installation Service
How often does my generator need maintenance?
We recommend annual maintenance for air-cooled generators and semi-annual service for liquid-cooled units. Regular maintenance includes oil and filter changes, battery checks, system testing, and inspection of all components. Proper maintenance extends the life of your generator and ensures it’s ready when you need it.
What happens if I skip annual maintenance?
Skipping maintenance can lead to system failures when you need your generator most. Small issues like low oil, dirty filters, or weak batteries can prevent your generator from starting during an outage. Additionally, your FREE 12 year Power Plus Warranty becomes void if you don’t maintain annual service records with a Certified Canter Technician.
Do you service generators installed by other companies?
Yes! Our factory trained technicians service all Generac residential and commercial generators, regardless of who installed them. We provide both warranty and non-warranty service for Guardian and Quietsource series generators throughout the Capital Region.
How long does a maintenance visit take?
Maintenance visit times vary depending on your generator size, type, and condition. Smaller air cooled units typically take 30 minutes to 1 hour, while larger liquid cooled generators may require 2-3 hours for complete service. If issues are discovered during inspection that require additional attention, our technicians will explain what’s needed and provide time estimates. We work efficiently while being thorough, and we’ll always explain what we’re doing and answer any questions
What’s included in the cost of annual maintenance?
Annual maintenance includes all labor, standard parts (oil, filters, spark plugs), system testing, and a detailed service report. If we discover components that need replacement beyond routine maintenance items, we’ll discuss those recommendations and costs with you before proceeding.
Can I perform maintenance myself?
While Generac generators have some owner maintenance tasks (checking oil level, keeping the area clear), annual service must be performed by a qualified technician. DIY maintenance voids your warranty and can miss critical issues that only trained professionals would catch. Our factory trained technicians have the diagnostic tools, experience, and parts access to service your system properly.
Do you offer emergency service?
Yes! Ambrose Electric provides 24/7 emergency generator service with live phone support—no automated systems or long hold times. If your generator fails during an outage, call our service line at (518) 783-0741 and speak with a real person who can help.
How do I schedule my annual maintenance?
Call our service department at (518) 783-0741 to schedule your maintenance appointment. We can accommodate service visits throughout the year based on your needs and our availability. Many customers prefer scheduling after their generator’s exercise cycle or when convenient for their schedule. If you’d like to enroll in a service membership for automatic scheduling and reminders, ask about our maintenance plans.
Ready to Protect Your Investment?
Don’t wait for the next power outage to discover your generator isn’t ready. Schedule your annual maintenance today and ensure your system—and your FREE 12 year warranty—stay protected.